ServiceTrack runs your customers, AMC contracts, service requests, and technicians in one system — with OTP-verified start/end times, on-the-spot payment collection, customer ratings, and a technician app your team actually uses in the field.
Phone calls, WhatsApp messages and paper registers work for a handful of customers. Past that, requests get missed and nobody has the full picture.
The same workflow every service business already follows — just no longer held together with sticky notes.
Register your customers and the equipment or products they own — the foundation everything else is built on.
Link a contract to a customer's product. ServiceTrack tracks service due-dates automatically from the contract terms.
A request is raised automatically when AMC service falls due, or logged directly when a customer calls in.
The request gets an appointment and is assigned to a technician — nothing moves forward without an owner.
The technician starts and completes the job with a customer-verified OTP each time — a real, server-recorded timestamp, not a self-reported one.
Payment recorded on the spot, customer rates the technician, and the job closes — permanent, searchable history for that customer and product.
Most service software starts the day a job is created. ServiceTrack starts earlier - with the call that brings the customer in - and stays on through the people who run your operation.
Manage Products, Brands, Models and Spare Parts in one connected master. Technicians record what they use during service, and stock stays connected to the job — not a separate spreadsheet.
Every morning, a Morning Briefing lays out the day ahead. Every evening, a Day-End Report shows what actually happened — calls made, jobs closed, money collected. Both arrive on their own, automatically, straight to the owner's phone. No one has to sit down and put it together.
Set a target for your team — or let employees set their own. Whichever is higher becomes the real benchmark. Every day, everyone sees their pace — ahead, on track, or behind — not just at month-end.
Every service request follows an enforced status path — a job can't skip from "requested" straight to "completed." Cancellation and rescheduling are handled at every stage.
Technicians run their whole day from the app — jobs, OTP entry, payment collection, and their own Digital ID Card. Owners, Managers and Accounts get the same, with team performance and job assignment built in.
Ready now for Technician, Owner/Manager/Accounts, and Customer logins.
Customers get the ServiceTrack app free. Where enabled by their service provider, they can:
ServiceTrack isn't tied to one trade. Any business that sends someone out to a customer's home, shop or office fits the same workflow.
Every request is logged and stays visible until it's closed.
Know exactly which technician is responsible for what, at all times.
Pending and overdue work stays visible instead of falling through the cracks.
Every customer and product has a full, searchable service record.
Renewal and service due-dates are tracked from the contract, not from memory.
See what's happening across your whole service operation, at a glance.
Customer, AMC, Service Request and Technician reports — filterable and exportable as CSV, Excel or a print-ready view.
| Customer | Product | Technician | Status |
|---|---|---|---|
| Ansari Electronics | Split AC — 1.5 Ton | R. Kumar | In Progress |
| Metro Facility Mgmt | Water Purifier (x3) | Unassigned | Due Today |
| Sen Residency | Microwave | A. Sengupta | Completed |
Simple, transparent pricing. Talk to us if you need something in between.
Prices shown are per month. Half-Yearly and Annual rates require that period's fees paid upfront; Monthly plans are billed quarterly in advance. A one-time setup, training & hand-holding charge of ₹5,000–₹15,000 (based on your team size) applies in addition to the plan fee - talk to us for exact figures for your business.
ServiceTrack is a service and AMC management platform for businesses that install, repair, service or maintain products for their customers - built to track customers, contracts, service requests, technicians and reports in one place.
Any business running recurring service or AMC operations - appliance and electronics service centres, HVAC and equipment maintenance companies, installation and repair businesses, and similar field-service operations.
Yes. AMC contracts are linked to a customer's products, and ServiceTrack automatically tracks upcoming and due service dates based on the contract terms - no manual diary-keeping.
Yes. Every service request moves through a controlled workflow - scheduled, assigned to a technician, confirmed, in progress, completed and closed - with every status change recorded.
Yes. Customer, AMC, Service Request and Technician reports are available, each exportable as CSV, Excel or a print-ready view.
Yes. A friendly mobile app is ready to help you and your team on the go — for Technician, Owner/Manager/Accounts and Customer logins.
Both. A built-in Telecalling module lets your team log outbound calls, track outcomes, and schedule follow-ups for new leads and AMC renewals alike - so calling isn't separate from your service records.
Yes. It's built to run a single small team on day one and scale to multiple branches with department leads for Sales, Service, Telecalling, HR and Accounts, without switching systems.
Yes. ServiceTrack is multi-tenant by design - every business's data is completely isolated from every other business on the platform.
Yes. A Product/Model Master and a separate Spare Parts Master are both built in, with a running stock count. When a technician records a part used on a job, stock reduces automatically and the price charged is locked in at that moment - it doesn't change later even if your price list does.
Yes. Owner or Manager can set monthly targets - for the whole team or for one person - and employees can set their own target too. Whichever is higher is what's measured. Everyone sees their daily, weekly and monthly pace, not just a number at month-end.
Yes, where the same customer is served by more than one ServiceTrack business, they can log in once and choose which business they're viewing - each business's data stays completely separate.
Yes. Every customer belongs to a branch, and their AMCs and service requests follow automatically. Branch managers and branch staff see only their own branch; the Owner, Accounts and HR see all branches with a branch filter.
Yes. Your account can be set to all brands or only the brands and product types you deal in. Your team then sees only those products when calling, visiting or creating an AMC.
Yes. Upload your customer book from a spreadsheet - including customers with several AMCs - check a preview before anything is saved, and import thousands of rows with a progress bar that can resume if the internet drops.
When you add a customer, ServiceTrack creates their app login with a one-time activation PIN. The customer asks you for it, logs in and sets their own PIN - so you also know exactly who has started using the app.
Besides service status, OTP verification, ratings and payment info, customers can raise service requests, keep their products, warranties and documents in one place, and get reminders for AMC, warranty expiry, birthdays and anniversaries.
Yes. Call, Meeting and Work reminders (one-time or repeating) notify on time, and Owners and Managers get a Morning Briefing and an Evening Summary with the day's numbers.
Book a demo below and we'll walk you through ServiceTrack for your specific service operation - not a generic canned demo.
Stop losing service requests in scattered messages, notebooks and spreadsheets.
Tell us a bit about your business — we'll walk you through ServiceTrack for your actual workflow, not a canned demo.