Privacy Policy
Last updated: 02 October 2026
ServiceTrack is owned and operated by SIMPLIFIED MANAGEMENT SOLUTIONS ("SIMPLIFIED", "we", "us"), based in Kolkata, India. This policy explains what information we collect through the ServiceTrack website and mobile app, why we collect it, and how it is protected — for business users (Company Owners, Managers, Technicians, Telecallers) and for their customers who use the ServiceTrack customer portal or app.
1. Information We Collect
Account information. Name, mobile number, email, and role, provided when your account is created (by your company's Owner/Admin for staff, or by you directly for customer self-registration).
Business data. Customer records, service requests, AMC contracts, appointments, and related business data that a company's authorised users enter into ServiceTrack to run their service business. This data belongs to that business, not to SIMPLIFIED.
Customer self-registration data. If you register directly as a customer, we collect your PIN code, gender, age, marital status, and an alternate contact number, in addition to your name and mobile number — used to complete your profile and match you to the correct service business.
Personal reminders you choose to add. Birthday/anniversary dates and other reminder details you enter yourself, used only to send you the reminder notifications you configured.
Assets and documents. If you add personal assets (e.g. appliances) or documents to track warranty or expiry, we store the details and dates you provide (not the physical documents themselves — no file upload exists for this feature).
Location (mobile app, staff only). The Android app requests location access (fine and coarse) to record where a Technician or Field Executive checks in, checks out, or completes a job visit. Location is captured only at those specific moments to confirm on-site presence — the app does not track location continuously or in the background, and customers' devices are never asked for location access.
Photos (optional). The app lets you take or choose a photo only where you decide to add one: an organisation logo, a staff photo, or a photo a Technician attaches to a service job (for example, to show a reported issue or the completed work). Photos are compressed on your device before upload, are stored only to show them inside ServiceTrack to the relevant business, and are not shared with any third party. The camera is used only at the moment you tap to take a photo — the app does not access your camera or photo gallery in the background. Logos and staff photos stay hidden until approved.
Push notifications. If notifications are enabled, we store a device token (via Firebase Cloud Messaging) to deliver reminders, job assignments, and alerts to your device.
Technical logs. Login timestamps and IP address, used for account security.
2. How We Use This Information
To provide the ServiceTrack service to the business you belong to or interact with; to send the notifications and reminders you or your company have configured; to respond to enquiries submitted through our website; and to maintain the security of accounts and detect misuse.
3. Data Security & Multi-Tenant Isolation
ServiceTrack is a multi-tenant platform — many businesses share the same infrastructure, but every business's data is strictly isolated from every other business's data. Passwords and PINs are stored hashed, never in plain or reversible form. Access to your data is restricted to your own account and, for staff accounts, to the roles and permissions your company's Admin has assigned you.
4. Data Sharing
We do not sell or rent your data to anyone. Information is shared only with the service providers required to run ServiceTrack itself — our hosting provider and Google Firebase (for push notifications) — and with authorities where required by law. It is never shared with third parties for their own marketing purposes.
5. Data Retention
We retain account and business data for as long as the account or subscription remains active, and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution requirements. You can request earlier deletion as described below.
6. Children's Privacy
ServiceTrack is a business tool and is not directed at, or knowingly used to collect information from, children. If you believe a child has provided us information, contact us using the details below and we will remove it.
7. Your Rights
You may contact us at support@crmsimplified.in to access, correct, or request deletion of your personal data, subject to any data we are legally required to retain.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of ServiceTrack after a change constitutes acceptance of the updated policy.
9. Contact Us
SIMPLIFIED MANAGEMENT SOLUTIONS
9/12 Bentick Street, Kolkata-700001, West Bengal
Email: support@crmsimplified.in
Phone: +91-9331177595